Terms of Service
Last updated: September 1, 2026
What we do
MORISTACK Japan Phone Call Service makes a call in Japanese at your request. We act as your disclosed calling assistant; we do not represent that we are you or the business. A business may decline third-party calls, refuse a booking, or impose its own conditions. Some calls cannot be handled at all — see "What we can't do" below.
This is a call-relay and confirmation service, not a licensed travel agency service. We do not act as your agent for concluding transportation or accommodation contracts, and we never take custody of, or make payment on, the price of any transportation, lodging, ticket, or pass on your behalf. Where a request touches those categories, our role stops at asking, confirming, or relaying information by phone — you complete the actual booking and payment yourself, directly with the provider.
Tickets, passes, and paid bookings
We do not purchase train tickets, event passes, or any other paid item for you, and we do not enter payment details on your behalf at any counter, website, or booking system. If your request involves something that requires payment to secure, our call is limited to checking availability, explaining the purchase process, or confirming details you already hold — the purchase itself is always yours to complete.
Ryokan and hotel requests
For ryokan and hotels, we can confirm or change an existing booking, or make a routine inquiry. Make new reservations directly with the accommodation.
Our fee versus the business's own charges
The amount you pay us covers only our call-handling work. It is separate from, and never includes, any menu price, room rate, deposit, cancellation charge, or reservation-system fee that the business itself may charge you directly.
Card on file, charged only after completion
When you submit a request, we normally register your card with Stripe — this does not charge you. A valid welcome credit can reduce the service fee by up to $6; if it reduces the fee to $0, no card registration is required. We send you a summary of your request by email first; if anything needs correcting, reply and we'll update it before calling. We only charge a registered card after we have completed the requested reservation, confirmation, change, or inquiry. A welcome credit is consumed only after that completed call. If we cannot complete it, we do not charge you and an unused welcome credit is released. A completed result means the business has confirmed the reservation, confirmed or made the requested change, or answered the inquiry; it does not guarantee admission, service quality, or that you will attend.
Cancellations, deposits, and no-shows
Tell us promptly if your plans change. Once we have completed the call and charged your card, the service fee is generally not refundable, because the work has been done. If the problem was on our side — we misunderstood your request, made an error during the call, or the result was materially wrong — contact us and we will review it and may issue a full or partial refund at our discretion. You remain responsible for the business's own cancellation, deposit, no-show, and other charges. We do not make bookings that require us to provide, hold, or receive card details or deposits on your behalf.
If the card charge fails
If we complete the requested call but the registered card cannot be charged, we will notify you by email and contact you about the next step. Do not send card details by email.
What we can't do
This service is not for emergencies. If you or someone else needs urgent help — police, fire, or medical — call 110 (police) or 119 (fire/ambulance) in Japan directly, or your accommodation's front desk. We are not staffed for, and cannot be relied on for, any time-critical or life-safety situation.
We cannot handle calls where the other side will only speak with the account holder and requires verifying your identity to proceed — for example banks, mobile carriers, insurance companies, or immigration matters. We only make calls where the other side can discuss the request with a third party on your behalf.
We don't make calls that put us in conflict with the other side on your behalf. That means no complaints, no demands, no negotiating a price or a refund, and nothing connected to your employment — including calling in sick or resigning. We also never present ourselves as you, a family member, or a colleague: on every call we say we are calling on behalf of a customer who asked us to.
For clinics and hospitals, we only relay the symptoms and department you provide, translated into Japanese. We do not assess your condition, choose a department for you, or ask for test results or diagnoses. If the situation may be urgent, call 119 or go to a clinic directly.
For city offices, utility companies, and other administrative providers, we can ask what documents you will need, what the procedure is, opening hours, and whether something can be done online. We cannot open, close, or transfer an account in your name — the provider will only do that with the account holder after verifying their identity.
Allergy and dietary information
As a limited exception to the general rule against relaying medical details (see "Your responsibilities" below), we can read your allergy or dietary restriction information to a restaurant exactly as you provide it, without paraphrasing or interpreting it, if you give it to us in writing in English (for example, by email) before the call.
We are not professional interpreters. We do not verify the medical accuracy of what you provide, and we cannot guarantee that the restaurant understood it correctly or that it can safely accommodate your request. For anything life-threatening, you should always confirm directly with the restaurant staff yourself in addition to using this service.
Your responsibilities
You must provide accurate information and have authority to ask us to contact the business. Do not ask us to impersonate you, provide false information, relay medical details (except allergy or dietary information as described in "Allergy and dietary information" above), or perform an unlawful or unsafe request.
Governing law and liability
These Terms are governed by the laws of Japan. To the extent permitted by law, our liability arising from any request is limited to the service fee you paid for that request.