Privacy Policy
Last updated: September 2, 2026
Information we collect
We collect the details needed to make the requested call: your name, email address, optional WhatsApp number, the business you want us to contact, booking details, party size, dietary restrictions, and special requests. We do not collect or store your full card number — that is handled directly by Stripe (see below).
How we use and share it
We use this information only to process your request, send you a summary to confirm before we call, contact the relevant business on your behalf, tell you the result, and handle cancellations or follow-up. We share only the details the business needs to complete the request. We do not sell your personal information.
Service providers and retention
Request records are stored with Neon (PostgreSQL), and the website is hosted on Vercel. If you enter a welcome credit code, we record the code's participating-property identifier, its status, and a normalized form of your email address solely to enforce the one-time credit and measure the pilot; we do not give the property your request details. Card details are collected and stored directly by Stripe under Stripe's own security standards — we only keep a reference (customer and payment method ID) needed to charge the agreed fee after the call is completed. We use Resend to send you email, and Cloudflare Turnstile to screen out automated form submissions on our request and contact pages.
Cookies and tracking
This site is designed to keep third-party tracking to a minimum.
- Vercel Analytics — aggregate, cookie-less page-view counts only. No personal identifiers, no cross-site tracking, and nothing is written to your browser.
- Vercel Speed Insights — aggregate, cookie-less performance metrics. Same privacy posture as Vercel Analytics.
- TravelPayouts (used only on the /guides pages for hotel and transfer price comparison widgets) — these widgets set their own cookies when you interact with them. They load only after you click the widget, so you can choose not to use them.
- Cloudflare Turnstile — our bot-screening widget for the request and contact forms. Turnstile uses a
cf_clearancecookie to remember that you have already solved the challenge during a session; it does not track you across other sites.
You can opt out of Vercel Analytics for your browser at any time by visiting call.moristack.com/?moristack_optout=1. The choice is stored in your browser's local storage and applies to every later visit from that browser. Revisit the same URL with =0 to resume counting.
Data retention
We keep personal request details only as long as we need them, and then we delete or anonymize them.
- Active request records (phone_requests): 2 years from the date the request is finalized (completed, cancelled, or charge-failed), then anonymized to remove your name, email, phone number, and free-text fields. Anonymized rows are kept for service analytics.
- Contact-form messages (contact_messages): 1 year from your last reply, then deleted.
- Welcome-credit redemptions (coupon_redemptions): 2 years from the redemption date so we can prevent repeat use of a one-time code.
- Stripe customer & payment-method references: kept while you have an outstanding or recent request; deleted from our database within 30 days of the request being completed and paid. Stripe retains the underlying card data under their own retention rules.
- Accounting records (transaction totals, dates, reference IDs): retained for 7 years to comply with Japanese tax law. These records do not include your card number, free-text details, or contact information.
- Server logs (Vercel): Vercel retains request logs for up to 30 days for abuse and incident response. We do not separately mirror them.
Retention targets are guidance, not guarantees — if a legal hold, dispute, or tax audit is in progress, the affected records stay until the matter closes.
Cancellations and refunds
Because this service is a digital, on-demand call placed on your behalf, the Japanese Act on Specified Commercial Transactions' cooling-off period (準契約 / クーリング・オフ) does not apply. You may still cancel a request at any time before we place the call by replying to your confirmation email; in that case no charge is made. After a card has been registered and a call has been completed, the fee stands — see the Cancellation Policy in our Terms of Service for the full rules.
Your choices
You may ask us to correct or delete your request information, subject to records we must retain by law. Do not include medical, passport, card, or other sensitive information in the form unless it is essential for the request.